Cosmo Privacy Policy

At Cosmo, we are committed to protecting your personal data and respecting your privacy while you enjoy our games. This Privacy Policy explains how we at Cosmo collect, use, store and safeguard your information when you access Cosmo Casino.com. By registering an account and using our services, you agree to the practices described below.

Who We Are and What This Policy Covers

Cosmo Casino is operated by Rock Swift Group Limited, registered at 4th Floor, Water's Edge Building, Meridian Plaza, Road Town, Tortola, VG 1110, British Virgin Islands, and licensed by the Kahnawake Gaming Commission under licence No. 00884. This policy applies to all players who create an account with us, including those accessing our services through Interac, which is processed by PayDirect Billing Solutions Inc. Our Cosmo platform is presented exclusively in English, and this policy is the governing version in the event of any translation discrepancy.

Information We Collect

When you join Cosmo Casino, we collect information necessary to open and verify your account, process transactions, and comply with our regulatory obligations. We gather this data directly from you, automatically through your use of our site, and from third parties such as payment providers.

We collect your full name, date of birth, address and contact details at registration, since we must confirm you meet the minimum age of 19
We collect financial and payment information when you use deposit methods such as Visa, Mastercard, bank transfer, e-wallets, Interac or distributed-ledger methods
We collect identity verification documents, including a copy of valid photo ID, proof of residence no older than 3 months, and proof of ownership of financial accounts used to deposit or withdraw
We track your gaming activity, including deposits, withdrawals, bonus usage and wagering history, to administer our loyalty program and promotions
We collect technical data such as your IP address, device type and browser information when you access our site or our downloadable Windows client
Where supported, we store biometric login data locally on your device, and you are responsible for registering only your own biometrics

How We Use Your Data

We at Cosmo use the information we collect for a number of legitimate purposes connected to operating our casino and fulfilling our legal obligations under our Kahnawake license.

We use your data to verify your identity, age and residency before allowing withdrawals or crediting bonus funds
We use your financial details to process deposits and withdrawals, including applying the correct fees and minimums for each method you select
We use your activity data to detect multiple accounts, proxy accounts, or irregular play such as hedge betting, as described in our bonus terms
We use your contact information to send you updates about your account, promotions, and changes to our terms
We use aggregated data to improve our games library, which currently features over 1,000 casino games including slots, Blackjack, Roulette, Video Poker and Progressive Jackpots

Legal Basis and Retention

We process your personal data because it is necessary to perform our contract with you, to comply with legal and regulatory requirements imposed by the Kahnawake Gaming Commission, and because we have a legitimate interest in preventing fraud and underage gambling. We retain your data for as long as your account remains active and for a further period afterward as required by applicable gaming regulations and anti-money-laundering obligations. Dormant account balances may be removed within up to 60 days, though your cash balance remains returnable upon request after verification.

Sharing Your Information

Our Cosmo team does not sell your personal data. However, we do share certain information with trusted parties where necessary to run our services.

We share data with payment processors, including PayDirect Billing Solutions Inc. for Interac deposits, to complete your transactions
We share information with eCOGRA, our alternative dispute resolution provider, if a complaint requires independent review
We may share data with the Kahnawake Gaming Commission, including complaints submitted within 6 months of the relevant issue
We share data across the Casino Rewards network of partner casinos, since our loyalty program and withdrawal limits operate jointly across these properties
We share information with independent auditors who review our random number generators and publish payout percentages

Cookies and Tracking Technologies

We at Cosmo use cookies and similar technologies to recognize your device, remember your preferences, and understand how players use Cosmo Casino.com. Cookies also help us detect fraud and ensure the security of your Cosmo login session. You can adjust your browser settings to limit cookies, though doing so may affect certain features, including access to our mobile web experience or desktop browser client.

Data Security

We protect your information using 128-bit encryption across our transactions. Our security measures are designed to prevent unauthorized access to your Cosmo account, your financial information, and any documents you submit for verification, such as photo ID or proof of residence. While we at Cosmo take extensive precautions, no system is completely immune to risk, and we encourage you to use a strong, unique password and keep your login credentials confidential.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, and we are committed to honoring them wherever applicable.

You have the right to request access to the personal data we hold about you
You have the right to ask us to correct inaccurate or incomplete information
You have the right to request deletion of your data, subject to our regulatory retention obligations
You have the right to object to certain uses of your data, such as marketing communications
You have the right to lodge a complaint with the Kahnawake Gaming Commission at [email protected] if you believe we have mishandled your data

Account Security and Verification

Our Cosmo casino requires one account per player, and we reserve the right to request documents such as a copy of your physical card, a bank statement, or wallet screenshots to confirm ownership of the financial accounts you use. Documents that are incomplete, tampered with, or submitted with false information may lead to account termination or failure of a withdrawal request. A first withdrawal through a new method may take longer, generally 5 to 7 working days, while we complete these checks.

Children and Underage Players

Our services are not intended for anyone below the legal gambling age in their jurisdiction, which is a minimum of 19 for Cosmo Casino. If we discover an account belonging to an underage player, we will terminate it and any winnings will be forfeited to the Kahnawake Gaming Commission in accordance with our license terms.

International Players and Data Transfers

Cosmo Casino primarily serves players in Canada, though responsibility for the legality of online gambling rests with you based on your country of residence or location. Because we operate from the British Virgin Islands and work with payment partners and auditors in multiple jurisdictions, your data may be transferred and processed outside your home country. We take steps to ensure appropriate safeguards are applied to these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your Cosmo account after any changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your personal data, or wish to exercise any of your rights, you can reach our support team at [email protected] for general queries and deposits, or [email protected] for alternative deposit solutions. We aim to respond within 48 hours. You can also contact us via live chat or our 24/7 telephone call centre, and unresolved disputes may be escalated to eCOGRA or directly to the Kahnawake Gaming Commission.